Free Shipping on All U.S. Orders!

TURN-AROUND

Orders will be shipped out within 2 business days of the order date (retail customers only) unless an item is listed as on backorder - in which case the item will ship as soon as it is back in stock, usually within 2 weeks at the most.  

EXCHANGES

Baleen will gladly accept exchanges (we do not offer returns) for items within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Exchanged items must be accompanied with a copy of the receipt and be on original packaging. Sales are final on all sale items; exchanges on sale items will only be accepted if an item is defective. A $3 re-stocking fee will be applied to the exchange credit and the cost for shipping for the exchange is $3 - we do not offer free shipping on exchanges.

To exchange goods, please email wearebaleen@gmail.com for authorization.

Customers will assume responsibility for return shipping charges. Baleen will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Baleen.

If all exchange conditions are met, an invoice will be emailed for any difference in cost (including the $3 re-stocking fee) and/or the shipping cost of $3 (unless more expedited shipping is requested) for the exchanged-for item. If the above conditions are not met, all items applicable will be shipped back to the customer with an explanation.

MISSING PACKAGES

If your order has been lost in transit or your tracking says it was delivered and you did not receive it, please email customer service at wearebaleen@gmail.com.  After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.  

REPAIRS

We're more than happy to attempt repair on any pieces that have been subjected to normal wear within 1 year of purchase. Email wearebaleen@gmail.com with an explanation of what needs repair and we'll let you know if it's possible. We'll just ask for a small fee to cover the return shipping, unless the repair is more major - in which case the cost is determined on a case by case basis. We reserve the right to deny any request due to evidence of abnormal treatment of the piece.      

DOMESTIC SHIPPING

  • FREE domestic shipping via USPS First Class Mail on all orders over $20 (delivery time varies, 1-5 days generally depending on location, does not include insurance)
  • USPS Priority Shipping for $5.50 (1-4 days)
  • USPS Express Shipping for $20 (1-2 days)
  • Shipping cost is per order (not per item).  Tracking is included with all options and delivery time is based on location and is an estimate from USPS.

SHIPPING TO CANADA

  • USPS First Class Mail is a flat-rate cost of $8.00 (delivery time varies, does not include insurance)
  • USPS Priority Shipping for $25 (6-10 days)
  • USPS Express Shipping for $40 (3-5 days)
  • Shipping cost is per order (not per item).  Tracking is included with all options and delivery time is based on location and is an estimate from USPS. 

INTERNATIONAL SHIPPING

  • USPS First Class Mail is a flat rate cost of $10 (delivery time varies, does not include insurance)
  • USPS Priority Mail for $30 (generally 6-10 days)
  • USPS Express Shipping for $55 (generally 3-5 days)
  • Shipping cost is per order (not per item).  Tracking is included with all options and delivery time is based on location and is an estimate from USPS.