Free Shipping on All U.S. Orders!

TURN-AROUND

Orders will be shipped out within the next business day of the order date (retail customers only).  If you are looking for an expedited turn-around please email us at wearebaleen@gmail.com and we will try our best to accommodate your request.

EXCHANGES

Baleen will gladly accept exchanges for items within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Exchanged items must be accompanied with a copy of the receipt. Sales are final on all sale items; exchanges on sale items will only be accepted if an item is defective.

To exchange goods, please email wearebaleen@gmail.com for authorization.

Customers will assume responsibility for return shipping charges. Baleen will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Baleen.

If all exchange conditions are met, a Paypal invoice will be sent for any difference in cost and/or the shipping cost of $3 (unless more expedited shipping is requested) for the exchanged-for item. If the above conditions are not met, all items applicable will be shipped back to the customer with an explanation.

REPAIRS

We're more than happy to attempt repair on any pieces that have been subjected to normal wear within 1 year of purchase. Email wearebaleen@gmail.com with an explanation of what needs repair and we'll let you know if it's possible. We'll just ask for a small fee to cover the return shipping, unless the repair is more major - in which case the cost is determined on a case by case basis. We reserve the right to deny any request due to evidence of abnormal treatment of the piece.      

DOMESTIC SHIPPING

  • FREE domestic shipping via USPS First Class Mail (delivery time varies, 1-5 days generally, depending on location)
  • USPS Priority Shipping for $5.50 (1-4 days)
  • USPS Express Shipping for $17.50 (1-2 days)
  • Shipping cost is per order (not per item).  Tracking is included with all options and delivery time is based on location and is an estimate from USPS. 

SHIPPING TO CANADA

  • USPS First Class Mail is a flat-rate cost of $5.00 (delivery time varies)
  • USPS Priority Shipping for $25 (6-10 days)
  • USPS Express Shipping for $40 (3-5 days)
  • Shipping cost is per order (not per item).  Tracking is included with all options and delivery time is based on location and is an estimate from USPS. 

INTERNATIONAL SHIPPING

  • USPS Priority Mail for $25 (generally 6-10 days)
  • USPS Express Shipping for $55 (generally 3-5 days)
  • Shipping cost is per order (not per item).  Tracking is included with all options and delivery time is based on location and is an estimate from USPS.