Shipping & Returns
Orders will generally be fulfilled within 2-4 business days of the order date (retail customers only) unless an ordered item is listed as on backorder - in which case the entire order will ship once the backordered item is back in stock, usually within 2 weeks at the most. During a sale, our turn-around time may be slightly longer due to an increase in order volume.
This includes orders with expedited shipping. The expedited shipping method applies to the carrier's shipping time, not our processing of the order. We process all orders, regardless of shipping method, as fast as possible :)
Baleen will gladly accept exchanges for non-sale items within 14 days of order delivery or 14 days of order fulfillment for pick-up orders. We do not offer returns/refunds. Sale, edible and cosmetic items, as well as gift boxes are final sale and not eligible for exchange (exchanges on sale items will only be accepted if an item is defective).
To be eligible for exchange, goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Exchanged items must be accompanied with a copy of the receipt and be on original packaging. The cost for shipping for the exchange is $6.50 - we do not offer free shipping on exchanges.
To exchange goods, please complete the form on the backside of the receipt that came with your order and include in the box with your return. If your receipt does not have a form please include a note with your name, email, shipping address and what you would like to exchange for.
Customers will assume responsibility for return shipping charges. Baleen will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Baleen.
If all exchange conditions are met, an invoice will be emailed for any difference in cost and/or the shipping cost of $6.50 (unless more expedited shipping is requested) for the exchanged-for item. If the above conditions are not met, all items applicable will be shipped back to the customer with an explanation.
When purchasing items as part of a Buy One Get One promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items for exchange, your store credit will be reduced to the discounted amount for each item.
If your order has been lost in transit or your tracking says it was delivered and you did not receive it, please email customer service at firstname.lastname@example.org. After an order has been delivered to the requested shipping address, we cannot be held responsible for lost or stolen packages.
We're more than happy to attempt repair on any pieces that have been subjected to normal wear within 1 year of purchase. Email email@example.com with an explanation of what needs repair and we'll let you know if it's possible. We'll just ask for a small fee to cover the return shipping, unless the repair is more major - in which case the cost is determined on a case by case basis. We reserve the right to deny any request due to evidence of abnormal treatment of the piece.
Free Order Pick-up
We're happy to offer free order pick-up at our store. Just place your order online and select the pick-up option. Once your order is ready we'll send you an email notification and you can stop by anytime during our normal business hours to pick up. Standard processing time (2-4 business days of the order date) applies to pick up orders. If you need to pick up sooner please email firstname.lastname@example.org.
Domestic ShippingAll orders over $150 will require a signature confirmation at time of delivery.
- USPS First Class for orders under $75: $6.50
- USPS First Class for orders $75-$149: FREE
USPS First Class delivery time varies, 1-5 days generally depending on location. Does not include insurance. Tracking is included.
- UPS Ground for orders under $150: $10
- UPS Ground for orders over $150: FREE
- UPS 2nd Day Air for orders under $150: $18
- UPS 2nd Day Air for orders over $150: $10
Please note: Any shipments to remote areas that cost more than the standard shipping rates will be invoiced for shipping once their order is placed. We will contact you via email and send an online invoice for payment. One the invoice is paid your order will ship.
Shipping to CanadaUPS or DHL: $28 (generally 5-10 days
Shipping cost is per order (not per item). Tracking is included and delivery time is based on location and is an estimate from carriers. Duties may apply - customer is responsible. We only ship internationally using UPS or DHL as they have proven to be the only reliable carriers. International orders may incur customs fees.