Shipping & Returns
Orders will be shipped out within 2-5 business days of the order date (retail customers only) unless an ordered item is listed as on backorder - in which case the entire order will ship once the backordered item is back in stock, usually within 2 weeks at the most.
Baleen will gladly accept exchanges (we do not offer returns/refunds) for non-sale items within 14 days of order delivery. Edible and cosmetic items are final sale and not eligible for exchange. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Exchanged items must be accompanied with a copy of the receipt and be on original packaging. Sales are final on all sale items and gift boxes; exchanges on sale items will only be accepted if an item is defective. The cost for shipping for the exchange is $6.50 - we do not offer free shipping on exchanges.
To exchange goods, please complete the form on the backside of the receipt that came with your order and include in the box with your return. If your receipt does not have a form please include a note with your name, email, shipping address and what you would like to exchange for.
Customers will assume responsibility for return shipping charges. Baleen will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Baleen.
If all exchange conditions are met, an invoice will be emailed for any difference in cost and/or the shipping cost of $6.50 (unless more expedited shipping is requested) for the exchanged-for item. If the above conditions are not met, all items applicable will be shipped back to the customer with an explanation.
If your order has been lost in transit or your tracking says it was delivered and you did not receive it, please email customer service at email@example.com. After an order has been delivered to the requested shipping address, we cannot be held responsible for lost or stolen packages.
We're more than happy to attempt repair on any pieces that have been subjected to normal wear within 1 year of purchase. Email firstname.lastname@example.org with an explanation of what needs repair and we'll let you know if it's possible. We'll just ask for a small fee to cover the return shipping, unless the repair is more major - in which case the cost is determined on a case by case basis. We reserve the right to deny any request due to evidence of abnormal treatment of the piece.
Free Curbside Pick-up
We're happy to offer free curbside pick-up at our store daily, 11-5pm. Just place your order online and select the Pick-up option. Once your order is ready we'll send you an email notification. Please wear a face mask when you come pick up.
Domestic ShippingAll orders over $150 will require a signature confirmation at time of delivery.
- USPS First Class for orders under $75: $6.50
- USPS First Class for orders $75-$149: FREE
USPS First Class delivery time varies, 1-5 days generally depending on location. Does not include insurance. Tracking is included.
- UPS Ground for orders under $150: $10
- UPS Ground for orders over $150: FREE
- UPS 2nd Day Air for orders under $75: $18
- UPS 2nd Day Air for orders over $75: $10
Shipping to Canada
- DHL Express: $28 (generally 5-10 days)
- DHL Express: $50 (generally 6-10 days)