Refund policy

Exchanges

To exchange goods, please use our online Exchange Portal.

For other inquiries or assistance, please email us at support@shopbaleen.com.

Baleen will gladly accept exchanges or offer store credit within 30 days of order delivery (or 30 days from order fulfillment date for "pick up" orders). We do not offer refunds. The goods must be on their original tags and free from signs of wear or any condition that would prevent them from being sold as new. Sales are final on all gift boxes, cosmetic, edible, custom and sale items. Exchanges on sale items will only be accepted if the item is defective.

Customers will assume responsibility for the return and exchange shipping charges ($10 total through our portal). Baleen will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Baleen or for any damage to items while in transit back to Baleen for an exchange.

Please wrap your return items in bubble wrap (or padding your order came in) and ship in a small box (ideally the one your order arrived in). No padded envelopes please!

When purchasing items as part of a Buy One Get One promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items for exchange, your store credit will be reduced to the discounted amount for each item.

We do not offer price adjustments.

Missing Packages

If your order has been lost in transit or your tracking says it was delivered and you did not receive it, please email customer service at support@shopbaleen.com. After an order has been delivered to the requested shipping address, we cannot be held responsible for lost or stolen packages.

Repairs

We're more than happy to attempt repair on any pieces that have been subjected to normal wear within 1 year of purchase. Email support@shopbaleen.com with an explanation of what needs repair and we'll let you know if it's possible. We'll just ask for a small fee to cover the return shipping, unless the repair is more major - in which case the cost is determined on a case by case basis. We reserve the right to deny any request due to evidence of abnormal treatment of the piece.